Your U-Haul reservation is guaranteed!

When you make a reservation, we guarantee to provide you with the equipment size, location, and pickup time as agreed.

Should you not receive the equipment size, location, and pickup time you agreed to, U-Haul will compensate you $50.

U-Haul reservation guarantees are subject to the following terms and conditions

  1. The Reservation Guarantee does not apply to the initial intake of a customer’s reservation regardless of how the customer makes their reservation.
  2. After the customer makes an initial reservation, the U-Haul rental location ('rental location') for the customer’s city and state will be in charge of the reservation.
  3. The rental location will contact you the day prior to your requested pickup date to schedule the equipment and actual pick up time, date and location.
  4. Once the rental location representatives speak with you and agree with you on a pickup time, date and location, the reservation will then be considered “guaranteed” (the agreed upon equipment will be at the agreed upon location at the time scheduled). If U-Haul fails to fill your guaranteed reservation, it will pay you $50 as liquidated damages. If you fail to pick up the equipment at the agreed upon location within one hour of the time scheduled for pick up, U-Haul may cancel your reservation and it will not be obligated to pay you the $50. Regular cancellation policies may apply.
  5. U-Haul has the right to substitute equipment of equal or greater size to fill your guaranteed reservation.
  6. If U-Haul representatives are unable to contact you to schedule and agreed upon time, date and location of your pick-up, the reservation will not be considered guaranteed.

In the event of war, riot, civil unrest, insurrection, Act of God or other force majeure that significantly disrupts the operations of U-Haul, it shall not be obligated to pay customers the $50 payment even if the reservation had been guaranteed.

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